Refund policy

We offer a 30-day return period for eligible eyewear. The 30-day period begins on the date each item is marked as delivered by the shipping carrier.

To qualify for a return, you must contact EYESHELLS, obtain a Return Authorization (RA) number, and ship the return package within 30 calendar days of the original delivery date. The carrier acceptance date or first return-tracking scan will be used to determine whether the return was shipped within the return period.

Issuance of an RA number does not extend or restart the 30-day return period.

To be eligible for a return, eyewear must be clean, undamaged, and free from alteration, misuse, or damage beyond reasonable try-on. Please return any case, cleaning cloth, or other included items and original packaging that are still available. Trying the glasses on for fit or vision is permitted and does not by itself affect return eligibility.

Eyewear Returns

Our standard eyewear return policy applies to all eligible eyewear products, including prescription eyeglasses, prescription sunglasses, frame-only orders, non-prescription glasses, non-prescription sunglasses, readers, and eyewear fitted with non-prescription or plano lenses. Sale-priced eyewear is covered by the same standard eyewear return terms unless it is a custom or non-returnable item specifically identified below.

If you are unsatisfied with eligible eyewear, including for reasons related to fit, style, preference, or incorrect information entered when placing the order, you may choose one of the following return options:

• 100% of the amount paid for the eligible eyewear as a one-time-use EYESHELLS store credit; or
• 50% of the amount paid for the eligible eyewear refunded to the original payment method.

These are the two standard return options for eligible eyewear. A 100% refund to the original payment method is not part of our standard return program.

One-Time Store Credit

Store credit issued through a return or customer-requested cancellation is for one-time use only, is not redeemable for cash, and cannot be converted or refunded to the original payment method. Because the credit is single-use, any unused balance remaining after redemption cannot be reused, refunded, or converted to cash.

An order paid in whole or in part with return- or cancellation-related store credit is considered a final replacement order and is not eligible for another standard return, refund, exchange, or additional store credit. This restriction does not apply to a verified EYESHELLS production error, defective item, item damaged upon arrival, or incorrect item sent by us.

Shipping and Return Shipping

Original shipping and handling charges are non-refundable for standard returns and are not included when calculating a refund or store credit.

Customers are responsible for the cost of shipping standard returns back to EYESHELLS. Return shipping charges paid by the customer are not reimbursed or included in a refund or store credit.

If a return is required because of a verified EYESHELLS production error, defective item, item damaged upon arrival, or incorrect item sent by us, we will provide the appropriate return and shipping instructions as part of the resolution.

Starting a Return

To start a return, please contact us at service@eyeshells.com.

If your return request is accepted, we will provide a Return Authorization (RA) number and instructions on how and where to send your package. Items returned without first obtaining an RA number may not be accepted.

An RA number authorizes the return shipment but does not guarantee approval of a refund or store credit. Returned items will be inspected after receipt to confirm eligibility under this policy.

Order Changes & Cancellations

EYESHELLS begins processing orders quickly, so there is no guaranteed change or cancellation window after an order is placed. If you need to change or cancel an order, please contact us as soon as possible. Availability depends on the order's current processing status, and we will make reasonable efforts to accommodate your request.

If we are able to stop an order before production, processing, preparation, or packing has begun, the cancelled order will be refunded to the original payment method, including any shipping charge collected for an order that has not shipped.

If production, lens processing, order preparation, or packing has already begun but the order can still be stopped, a customer-requested cancellation may be handled using one of the following options:

• 100% of the eligible merchandise amount as a one-time-use EYESHELLS store credit; or
• 50% of the eligible merchandise amount refunded to the original payment method.

If the order has not shipped, any shipping charge collected for that order will be refunded to the original payment method.

Once an order has been shipped or transferred to the shipping carrier, it can no longer be cancelled. After delivery, eligible eyewear may be returned under the 30-day return terms above.

Requested changes to prescription information, lens options, frame style, color, size, shipping information, or other order details are also subject to the order's current processing status. Once processing has begun, some changes may no longer be possible or may require additional charges.

These cancellation terms apply to cancellations requested by the customer. If EYESHELLS is unable to fulfill an order, the order will be handled separately and any applicable refund will not be limited by the customer-requested cancellation terms above.

Damages, Defects, Production Errors, and Incorrect Items

Please inspect your order upon delivery and contact us promptly if an item is defective, damaged upon arrival, manufactured incorrectly, or different from what you ordered.

We will review the issue and provide an appropriate resolution. Verified EYESHELLS production errors, defective items, items damaged upon arrival, and incorrect items sent by us are handled separately from standard returns based on fit, style, preference, or customer-entered order information.

Exceptions / Non-Returnable Items

Accessories are final sale and are not eligible for a standard return, refund, exchange, or store credit. If an accessory is defective, damaged upon arrival, or an incorrect item was sent by EYESHELLS, please contact us so we can review the issue.

Buffalo horn frames are custom products and are not returnable under our standard return policy. If a buffalo horn frame arrives damaged, defective, or has a verified quality or production issue, please contact us so we can review the issue.

Exchanges

We do not process direct exchanges under our standard return policy. If you would like a different product, you may return eligible eyewear according to the terms above and place a new order. If you choose the 100% one-time-use store credit option, the credit may be applied toward one replacement order subject to the One-Time Store Credit terms above.

Refunds and Store Credit

Once we receive and inspect your return, we will notify you whether the return has been approved.

If you selected the 50% refund option and the return is approved, 50% of the amount paid for the eligible eyewear will be refunded to the original payment method. Original shipping and handling charges and customer-paid return shipping costs are excluded.

If you selected the 100% store credit option and the return is approved, 100% of the amount paid for the eligible eyewear will be issued as a one-time-use EYESHELLS store credit. Original shipping and handling charges and customer-paid return shipping costs are excluded.

Please allow additional time for your bank or credit card company to process and post any approved refund to your account.

Questions

If you have any questions about a return, refund, or order change, please contact us at service@eyeshells.com.

This policy does not limit any mandatory rights or remedies that may be available under applicable consumer protection laws.